• Formerly Insurance Solutions of WI

OFFICE UPDATE

As the COVID-19 pandemic has continued to escalate since our previous communication, we would like to provide you with further details about Next Step Insurance's operational plans and how they may impact you.  We are here working for you and we will continue to do so during this difficult time.
 
Based on recommendations and in accordance with Governor “Safer at Home” initiative, we recently initiated our work remotely policy. We believe this was necessary to protect the health and well-being of the Insurance Solutions team and their families, while also allowing us to continue serving you with limited service interruptions.
 
As a result of these remote working measures, please keep the following in mind as to how this may impact your interactions with our team members:

  • We may have longer return times on voicemails.
  • There will be no face-to-face interactions at all.
  • Do not come to the office and expect to talk to someone. If you need to give us documentation, please either email us a copy, mail us a copy or you can drop it off in our mailbox as a last resort.

Furthermore, expect the following processes to be delayed or halted if we are required to temporarily close the office or if mail service is suspended:

  • USPS mail service, affecting mail delivery both to and from Insurance Solutions.  We recommend that most documents be submitted via email directly to your agent.

Like other insurance organizations, we are experiencing a high volume of calls, emails, and inquiries regarding COVID-19. We appreciate your patience as we diligently work to respond to all inquiries. For information regarding COVID-19 and how plan or how your policy benefits may be affected, please visit your insurance carriers website.
 
We greatly appreciate your patience and understanding during this trying time and assure you we are actively working to return our service levels back to pre-outage levels.